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What to do following property damage or loss
By following these suggestions, you can help us deliver speedy, effective
management of your claim for property damage or loss:
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Take photos or a video of all building and content damage before making any
emergency repairs.
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Protect your property to prevent further loss. For instance, put a tarp on the
roof, do temporary building repairs, move or remove trees, and move property
out of harm's way.
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Preserve damaged property to prevent further damage and save it so the Penn
National Insurance adjuster can see it.
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Get a written estimate to repair building damages.
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Make a room-by-room list of damaged property, showing quantities, ages and
replacement prices.
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Keep an accurate list of all additional living expenses.
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Keep an accurate list of the supplies you buy to do emergency repairs.
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If you must leave your normal residence, leave a forwarding address or phone
number where your agent and claims adjuster can reach you.
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Keep an inventory of your belongings
If you make an inventory of your belongings, we'll be able to handle your claim
more quickly after a loss. For starters, make categories on a sheet of paper.
You might want to include electronics, furniture, appliances, hobby items, fine
art, collectibles, jewelry, tools and clothing. For larger items, record serial
numbers. Whenever you can, save receipts, and take photographs or make a
videotape. Keep all these records away from your house, such as in a safe
deposit box. Review the list with your agent to make sure you know which items
are covered by your insurance and which items might not be covered.
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