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Paperless Terms and Conditions

Penn National Insurance is pleased to offer electronic delivery of policy bills and related correspondence!

By consenting to communicate electronically with Pennsylvania National Mutual Casualty Insurance Company and/or its affiliates ("Penn National Insurance," "Company," "we" or "us"), you will be able to take advantage of electronic communication.

Consent to Do Business Electronically

By clicking the "Accept" button below, you agree to conduct business electronically through our Online Insurance Center, https://oic.pennnationalinsurance.com, by email, and by interactive PDF for the purposes of receiving communication and documents in connection with your policy.

In accordance with this Agreement, when possible, we agree to provide you with and you agree to accept all Insurance Policy Documents electronically including electronic notices, bills, forms, contracts, and correspondence in place of delivery by U.S. Mail or other physical delivery as applicable. By consenting to do business electronically, you should be aware that the Company rightfully considers this election to be consent that all notices may be sent electronically where the Company is legally allowed to do so, including those notices related to nonrenewal and cancellation of your policy. You should be diligent about updating the electronic mail address we have on file in the event it should change, as explained below, so that you do not miss important communications.

Some states require certain notices to be sent via U.S. Mail even if the insured has consented to electronic delivery of communications from their insurer. If you reside in a state where the law requires the Company to send certain notices by U.S. Mail, such as those related to cancellation or nonrenewal of your policy, the Company will continue to provide notice via U.S. Mail rather than send electronically. The Company may also provide other notices via U.S. Mail where it has a business need to do so.

You also agree that by clicking "accept" below, you intend for this action to serve as, and replace the need for, your physical signature for this and future transactions in connection with your Insurance Policy Documents except as otherwise required by law.

Further, by clicking the “Accept” button below, you affirm that:

  • You have read the information about the use of electronic records and signatures in connection with your online account with Penn National Insurance.
  • You have been able to view electronically both the disclosures provided on the Penn National Insurance website and in this Consent; and
  • You understand that by clicking "accept" below, you acknowledge acceptance of such disclosures.

TECHNICAL REQUIREMENTS FOR ELECTRONIC DELIVERY

To access your Insurance Company Policy Documents electronically, you must have a computer capable of connecting to the Internet and a browser capable of viewing our website. Your browser must be capable of downloading, displaying, printing, and retaining documents in the Adobe Acrobat Portable Display Format (PDF). You must also have email access which allows you to receive, display, and read email.

WITHDRAWAL OF CONSENT & REQUESTING PAPER DOCUMENTS

You have the right to receive paper documents. If you consent to electronic delivery of Insurance Policy Documents, you may withdraw your consent at any time, and upon your withdrawal, you will begin to receive paper copies of your documents. In addition, you may request paper copies of electronically delivered documents at any time. To withdraw your consent or request paper copies of documents, please call us at 1-800-766-2245.

After consent is withdrawn, you may at any point decide to re-select electronic delivery of Insurance Policy Documents. Please note that by re-selecting electronic delivery, you will be required to submit a new consent form.

MAINTAINING AND UPDATING THE EMAIL ADDRESS ON FILE

You acknowledge and agree to provide an accurate and up-to-date email address and notify the company promptly of any changes to the email address. If you do not maintain an accurate email address, you may miss communications and important policy documents.

Contact information can be updated through our Online Insurance Center by selecting “Update Contact Info” on the Profile tab.

Delete Online Profile

Please be aware that you are about to delete your online profile along with all corresponding data.

Note: This will not cancel any active policies.

To keep your personal data safe, Penn National Insurance does not call or email active policyholders to request personal account information or payment. Penn National Insurance's Customer Contact Center representatives do not initiate outbound telemarketing calls. If you receive a call or email requesting account information or payment, feel secure by refusing to respond, and please immediately report the situation to local law enforcement as well as our Customer Contact Center at 800-766-2245. For more information on how we keep your personal data safe, refer to our Privacy Policy .

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